Troubleshooting Basic Computer Issues: JKSSB Mock Test

Troubleshooting is one of the most important computer topics for JKSSB and other competitive exams. Every computer user faces problems. Knowing how to solve these problems is called troubleshooting.

In this guide, you will learn:

• What is troubleshooting?
• Common computer problems and solutions.
• Basic troubleshooting steps.
• Shortcut methods for quick fixes.
• FAQs for JKSSB revision.

What is Troubleshooting?

Troubleshooting means finding the cause of a problem and fixing it. In computers, it involves solving hardware or software issues.

Definition:

"Troubleshooting is the process of identifying, analyzing, and fixing problems in computer systems."

Common Computer Problems and Their Solutions

Let’s look at the most common issues you may face while using a computer and how to fix them.

1️⃣ Computer Won’t Turn On

• Possible Cause: Power problem or faulty hardware.
• Solutions:
  • Check if the power cable is properly connected.
  • Make sure the power button is pressed correctly.
  • Test with a different power socket.
  • For laptops, check battery or adapter.
  
  

2️⃣ Monitor Display is Blank

• Possible Cause: Loose cable, faulty monitor, or graphics card issue.
• Solutions:
  • Check the VGA/HDMI cable.
  • Ensure monitor power is ON.
  • Try connecting to another monitor.
  
  

3️⃣ Keyboard or Mouse Not Working

• Possible Cause: USB port issue, low battery (wireless devices), or hardware failure.
• Solutions:
  • Reconnect the USB device.
  • Try another USB port.
  • For wireless devices, check batteries.
  
  

4️⃣ No Internet Connection

• Possible Cause: Network issue, router problem, cable disconnected.
• Solutions:
  • Check the Ethernet cable or Wi-Fi connection.
  • Restart the router.
  • Run Network Troubleshooter in Windows.
  • Contact your Internet Service Provider if needed.
  
  

5️⃣ Slow Computer Performance

• Possible Cause: Too many background programs, low RAM, or virus infection.
• Solutions:
  • Close unused programs.
  • Clear temporary files.
  • Use Task Manager (Ctrl+Shift+Esc) to check for heavy apps.
  • Install antivirus and scan the system.
  • Upgrade RAM if possible.
  
  

6️⃣ Software Not Responding

• Possible Cause: Program crash or compatibility issue.
• Solutions:
  • Press Ctrl+Alt+Del and open Task Manager.
  • End the task for the unresponsive software.
  • Restart the application.
  • Reinstall the software if needed.
  
  

7️⃣ Printer Not Printing

• Possible Cause: No paper, ink issue, or connection error.
• Solutions:
  • Check paper tray and ink levels.
  • Ensure printer is connected properly.
  • Restart the printer.
  • Check printer settings in Control Panel.
  
  

8️⃣ Computer Freezing or Hanging

• Possible Cause: Overheating, software bugs, or hardware issue.
• Solutions:
  • Restart the computer.
  • Check cooling fans and clean dust.
  • Update software and drivers.
  
  

Basic Troubleshooting Steps for JKSSB Exams

Follow these steps in order when troubleshooting any computer problem:

1. Identify the problem.
2. Check all connections.
3. Restart the device.
4. Run troubleshooters (Windows provides automatic fixes).
5. Update drivers and software.
6. Contact technical support if the problem continues.

Tools Used in Troubleshooting

• Task Manager: To close stuck programs. Shortcut: Ctrl+Shift+Esc
• Device Manager: For checking drivers and hardware status.
• Disk Cleanup: Removes junk files to improve performance.
• Antivirus Software: For scanning and removing viruses.
• Safe Mode: Starts Windows with basic drivers for troubleshooting.
• System Restore: Reverts system to an earlier working state.

Keyboard Shortcuts for Troubleshooting

• Ctrl+Alt+Del: Open security options (Task Manager, Lock Screen, etc.).
• Alt+F4: Close active program.
• Windows + R: Open Run dialog for quick access to tools.
• F8 (on older systems): Enter Safe Mode.

Preventive Maintenance Tips

Preventive maintenance reduces the chance of problems.

• Keep the system clean from dust.
• Update software regularly.
• Use a surge protector to avoid power issues.
• Backup important data regularly.
• Do not overload the system with unnecessary software.
• Run antivirus scans weekly.

Common Error Messages and Their Meaning

Error Message	Meaning
Blue Screen of Death (BSOD)	Critical system error, hardware or driver failure.
“No Boot Device Found”	Hard drive issue or disconnected storage.
“Application Not Responding”	Software crash or system overload.
“Network Cable Unplugged”	Disconnected LAN cable or network card problem.
“Low Disk Space”	Hard drive is almost full.

FAQs: JKSSB Troubleshooting Computer Awareness

Q1: What is the first step in troubleshooting?

Answer: Identify the problem clearly.

Q2: How can I fix a slow computer?

Answer: Close unnecessary programs, clear temporary files, and scan for viruses.

Q3: What is Safe Mode used for?

Answer: Safe Mode starts the computer with minimal software to fix problems.

Q4: What tool helps close unresponsive programs?

Answer: Task Manager (Ctrl+Shift+Esc)

Q5: What does “Blue Screen of Death” mean?

Answer: It is a critical system error usually related to hardware or driver issues.

Final Thoughts

Knowing how to troubleshoot computer issues is essential for JKSSB exams and for daily computer use. Practice these steps and revise the common problems before your exam.

For more free notes and guides, keep following our website. All the best for your JKSSB Computer Exam!